WEHI
A hybrid communications solution delivers remote working from anywhere.
- Country: Australia
- Industry: Healthcare
- Solution: Digital Age Communications, Rainbow, Unified Communications
WEHI is where the world’s brightest minds collaborate and innovate to make life-changing discoveries that help people live longer healthier lives. WEHI’s medical researchers have been serving the community for more than 100 years, making transformative discoveries in cancer, infectious and immune diseases, developmental disorders and healthy ageing.
Action
WEHI approached ALE to help integrate the ALE telephony environment with Microsoft Teams, to create a seamless user experience for their staff, regardless of location. ALE proposed the Microsoft Teams Connector solution, with the Rainbow by Alcatel-Lucent Enterprise platform. After rigorous testing, WEHI selected the easy to deploy, cost-effective solution to enable their flexible worker solution.
In this scenario WEHI’s existing Alcatel-Lucent OmniPCX Enterprise Communication Server was connected, using Rainbow, with Microsoft Teams. This is a great option for Microsoft Teams users who want to use their existing telephony platform to unlock telephony from their desktop. The solution ensures high reliability and rich features. It also provides the essential PSTN connectivity into Microsoft Teams without complexity, at a low cost and enriched user experience.
Challenges
WEHI uphold the highest standards and their medical research has led to healthcare breakthroughs that most of us benefit from, every day. At Alcatel-Lucent Enterprise we are very proud to have been the technology partner of choice for many years for WEHI’s mission-critical telephony and communications environment. During the pandemic WEHI and ALE collaborated closely to enable flexible, remote working, from anywhere. The lockdown directives also saw the rapid uptake of cloud collaboration applications such as Microsoft Teams within WEHI. Challenges encountered during this period included:
- Incorporating a new site requiring desk sharing
- Adapting existing sites requiring desktop collaboration
- Support for desktop user interfaces for Mac users (95%) and Windows (5%) users with telephony integration
- Integrating mission-critical telephony into cloud collaboration apps
- Using desktop to call mobiles and land lines cost-effectively
Results
Technical benefits
- Existing telephony environment with integrated modern cloud services
- Securing best of both worlds (ALE telephony and Microsoft teams)
- Save on implementation costs; quick and easy deployment
Financial benefits
- Cost effective solution – the best TCO
- Prevention of rip-and-replace scenario. Unlock the power of existing environments by enabling seamless integration
User experience benefits
- Minimum operational impact; working with existing assets, proven technology
- Keeping the same user interface; minimal training required to adopt the integrated solution
- “One number” experience for all users; supports remote working and mobility
- Feature rich telephony;
- Keep the same phone sets and keep DID – direct inward dialling
- Click-to-call from any desktop app (hotkey dialling)
- Call forwarding (to voicemail or other number)
- Call history (incl. missed calls)
- Call voicemail, voicemail notifications (number of new voice messages)
